Answers to the most common questions about our platform and services
"You can add a project by logging in and navigating to the 'Add Project' page. Fill in all required details, such as the title, description, and the required service, and you will receive competitive quotes from verified service providers accredited by the relevant authorities."
You can browse experts, review their ratings, and choose the most suitable for your project. You can also review their profiles and previous projects to make the right decision.
The project implementation period varies depending on the type and complexity of the project. You can review the quotes submitted by experts to know the expected duration for each project.
After accepting the expert's quote, you can contact them through the platform. Contact information will be provided after awarding the project.
EnviroGate is the first digital gateway of its kind that connects industrial facilities and projects with accredited environmental service providers (laboratories and consultancy offices). We streamline the process of requesting quotes, comparing offers, and managing environmental projects to ensure seamless compliance and reliability.
yes, exclusively. No service provider (laboratory or consultancy office) is allowed to join the EnviroGate network without verifying their valid accreditation from the relevant authorities (such as the National Center for Environmental Compliance - NCEC and other related bodies).
We cover all regions and cities within the Kingdom of Saudi Arabia, providing you access to the best and nearest service providers to your project site.
Paying through the platform is the only guarantee of your financial rights. We utilize a "Secure Payment" system where the funds are held and only released to the service provider after you confirm the completion of work and the receipt of the required reports according to the agreed-upon quality.
EnviroGate fully guarantees your rights. In case of non-compliance, the platform administration intervenes as a neutral party to resolve the issue. Depending on the case, you are entitled to a refund or to have the provider correct the work at no additional cost.
On the contrary, the platform fosters a competitive environment. Upon submitting your request, you will receive multiple quotes from different providers, allowing you to choose the offer that best fits your budget and needs with full transparency.
We adhere to the highest information security standards. All data and reports exchanged through the platform are encrypted and kept strictly confidential; they are only shared with the parties directly involved in providing the service.
EnviroGate ensures 100% client commitment. Work does not commence until the client deposits the full service value with the platform. This guarantees that you receive your dues immediately upon completion and approval of the work, eliminating the need for debt collection or payment delays.
Payments are processed swiftly and efficiently. Dues are transferred to your registered bank account within a short period (typically 3-5 business days) after the client confirms the receipt of the service via the platform.
Our Customer Success team is ready to assist you. You can reach us via:
* Live Chat: Available on our website/app.
* Email: [Support@envirogate.sa]
* Unified Number/WhatsApp: [+966 53 612 7048]
Registration on the platform is free. EnviroGate charges a nominal operational commission, which is only deducted from projects successfully awarded and executed through our platform.
Section 4: Support & Assistance
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